Points deduction ? Max Service Ceiling0/100 Aircraft altitude does not exceed design specification ?

27 days ago

Just completed KLM flight from AMS to BER , cruising at FL410…. and saw 100 points deduction due to Max Service Ceiling0/100Aircraft altitude does not exceed design specification

Wonder why ? and can it be fixed ? 
Aircraft used PMDG738 ngxu.

Thank you.
27 days ago
I believe the scoring is done by AGL and depending on what the QNH is, it probably detected you at 41,200 or something like that. Because of that, I would recommend not going all the way up to the max service ceiling. FL390 would have been perfectly fine especially since that is not a very long flight you did.

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