June 2018 Update Published on Jun 1, 2018 by Koen Vlaswinkel
We're happy to report we've passed 2,000 flight reports this month!
We've added Virgin Atlantic, Jet Airways and JetStar Pacific. Whilst these airlines are beyond the SkyTeam alliance, they have far reaching partnerships with SkyTeam and serve markets which were currently not served by SkyTeam Virtual. To enhance your experience flying these and our other airlines, we've added compatibility for the P3Dv4 QualityWings 787 to our flight processor, such that it will be possible to get all points.
To better support ourselves and by extension, our pilots, we've also hired an additional staff member: David Lebduska, who will be helping to manage the day-to-day operations of the virtual airline.
Additionally, due to the increase in the size of the staff, we've implemented a better support system, which has gone live today. When you click on the question mark icon in the menu, just right of your messages icon, you will be able to create and view your tickets. We would encourage you to submit your issues and questions through this new system instead of messaging us directly. Using this new system, all staff members will be able to respond to you and hopefully your questions will be resolved faster. For now, this system is still in a beta phase, so if you do not receive an answer from us in 24 hours, please send a message to one of our staff members, who will look into your question directly.
Lastly, we've (hopefully) improved loading speeds by using a Content Delivery Network which hosts assets around the world instead of just on our single server, located in Europe.
If you have any questions, please submit a ticket using our new support system. If you have any suggestions please post them on the forum.
SkyTeam Virtual Staff